Foundation for Australian Agricultural Women

Six Snapshots of Successful Communication

Post it to Facebook
Post it to Twitter
Post it to Myspace
Post it to Digg

What

We have put together a fantastic series of 1-hour teleconference seminars that anyone who has a phone, can access. We have called it "Snack Size" as it contains very tasty morsels of information to go with your morning tea or coffee.

It is food for thought that you can implement straight away into your personal and professional lives. The presenters throughout the program will make recommendations for further learning for those that want to delve deeper.

1. Can't get no satisfaction - 4th March

Understanding the different needs we bring to communication and negotiation can help to improve the effectiveness of our interpersonal communication. By recognising the important emotional and procedural aspects that often get overlooked in our rush to get our point of view across we can build more realistic, workable and satisfying solutions and relationships.

2. Dealing with People You Can't Stand: Part 1 - one size doesn't fit all - 25th March

Do you have difficulties dealing with bullies, know-it-alls, incessant complainers, yes people who never follow through or some other type of difficult person. This session identifies the 10 most common types of difficult behaviour and what motivations underpin those different types of difficult behaviours. It will explore the critical need of correctly identifying what is motivating the difficult behaviour as the first step in managing that behaviour.

3. Dealing with People You Can't Stand: Part 2 - getting your response right - 22nd April

This session further explores how to respond effectively to the difficult people you might encounter. It highlights how to align your response to the person's motivation, which helps to defuse and de-escalate the difficult behaviour. Understanding how to see the person behind the difficult behaviour helps us to deal with them and get the right outcome for them and for you.

4. Jumping to Conclusions - 13th May

Much conflict arises because of assumptions, misperceptions and misinterpretations. Understanding how to start dealing with what is actually real rather than what we think or assume is real, helps to improve understanding and promote more effective communication and relationships.

5. You can negotiate anything! - 3rd June

Do you find yourself giving up your needs and wants in order to accommodate someone else's? Or do you withdraw at the first sign of conflict and hope it will all go away? Or maybe you get what you want but sometimes the cost is the relationship? Understanding your preferred negotiating approach and its consequences can help you identify simple changes that will help you negotiate anything.

6. Getting to a yes that lasts - 24th June

Believe it or not it can be reasonably easy to get to an agreement; however, the real trick is getting an agreement or solution that lasts. This session explores how to test the real liveability, workability and practicality of options and proposals. You will learn who is your best friend and your worst enemy in helping to identify potential stumbling blocks. All of which will help you achieving stronger and more sustainable agreements.

Benefits

This teleconference format delivers many benefits for busy rural and regional women (men are also welcome!):

• Access to very high calibre presenters that rural communities would not readily have access to
• No travel and fuel costs
• No accommodation costs
• No baby sitting/child care costs
• No time away from family or farm for 2-3 days
• 1 enjoyable hour per morning every 3-4 weeks (after kids are at school and before lunch)
• All you need is a landline phone to participate (although prior to participation web access is necessary to register).

Who

Rhian Williams is a dispute resolution consultant with 19 years experience in the provision of mediation, facilitation and dispute management design and services. She is an Approved Mediation Agency pursuant to the ACT Mediation Act 1997. She worked on the development of the first Australian Competency Standards for Mediators and advised the ACT Government during the development of the ACT Mediation Act 1997.

She has trained mediators for the Australian Taxation Office, Queensland Department of Mines and Energy, Australian Federal Police, the Royal Australian Navy and the Royal Australian Air Force, Queensland Department of Aboriginal Policy and Development, South Australian Environment, Resources and Development Court and the Aboriginal Legal Rights Movement. She currently provides mediation services to a range of organisations and government departments.

Rhian has been working with the FAAW since 2000, on a project aimed at developing the leadership skills of women in rural Australia in facilitating public discussion processes. This project has seen workshops delivered in every Australian state and the ACT. The workshop brings together Indigenous and non-Indigenous women and assists them in identifying the critical principles and practices of effective dialogue processes.

From 2003 to 2006 Rhin was engaged as a Consultant Research Fellow (Mediation Specialist) with the Australian Institute of Aboriginal and Torres Islander Studies Indigenous Mediation and Facilitation Project.
She is an Honorary Associate with the Macquarie University Department of Human Geography. Since 2007 she has been appointed as a Principal Researcher to the Federal Court of Australia as part of their Indigenous Dispute Management Case Study Project.

Most recently Rhin has been appointed to teach on the Masters of Dispute Resolution at James Cook University in Queensland.

How the Seminar Works

This series was delivered by teleconference.

Register for this Seminar

Registration is closed. However, the audio and reading materials are still available for you to purchase.

Please login or register to purchase this Seminar